Effective from: 1st January 2026

At Grill Plus, your privacy matters. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, request a quote, contact us, or use our services. By using our website or services, you agree to the practices described below.

This policy is written in compliance with United States privacy laws, including applicable consumer protection regulations and data privacy requirements.

Information We Collect

We collect personal information to provide our services efficiently and communicate with you clearly. The types of information we may collect include:

  • Full name
  • Phone number
  • Email address
  • Home address
  • Project location
  • Property details
  • Payment-related information
  • Communication history
  • IP address and browsing behavior

We only collect information that is necessary for business operations, project planning, communication, billing, and customer support.

How We Collect Your Information

We collect information through:

  • Website contact forms
  • Quote request forms
  • Phone calls and emails
  • In-person consultations
  • Online scheduling tools
  • Cookies and tracking tools

When you voluntarily submit your information, you consent to our collection and use of it in accordance with this policy.

How We Use Your Information

Your information is used to:

  • Provide accurate project estimates
  • Schedule consultations and installations
  • Design custom outdoor kitchens
  • Process payments securely
  • Communicate project updates
  • Respond to customer inquiries
  • Send optional promotions or service updates
  • Improve website performance
  • Maintain business records

We do not use your data for automated decision-making that affects your legal rights.

Legal Basis for Processing Information

We process personal information based on:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests

You may withdraw your consent at any time by contacting us directly.

Cookies and Website Tracking

Our website uses cookies and similar technologies to:

  • Understand user behavior
  • Improve website performance
  • Track website traffic
  • Enhance user experience

You can disable cookies in your browser settings. However, some website features may not work properly if cookies are disabled.

How We Protect Your Information

We take reasonable security measures to protect your personal information, including:

  • Secure hosting environments
  • Encrypted payment processing
  • Restricted access to customer data
  • Internal data confidentiality policies
  • Routine system monitoring

Despite best practices, no online transmission is ever 100 percent secure. You agree that you share your information at your own risk.

Payment Information and Financial Security

All payment transactions are handled through secure third-party payment processors. Grill Plus does not store full credit card details on its servers.

We only retain payment records required for accounting, tax, and legal purposes.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared under limited circumstances such as:

  • With trusted service providers necessary to complete your project
  • With payment processors
  • With legal authorities when required by law
  • To protect our legal rights

All third-party partners are required to protect your information.

Third-Party Services and Links

Our website may contain links to third-party platforms such as social media, financing options, or map services. Once you leave our website, we are not responsible for how those third parties collect or use your data.

We recommend reviewing their privacy policies separately.

Data Retention

We store your personal information only as long as necessary to:

  • Complete your project
  • Comply with legal obligations
  • Maintain business records
  • Resolve disputes

When your data is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights Under U.S. Law

Depending on your state of residence, you may have the right to:

  • Request access to your personal information
  • Request corrections to your information
  • Request deletion of your data
  • Opt out of marketing communications
  • Know how your data is used and shared

Nevada residents may request information about data sharing for marketing purposes by contacting us directly.

Children’s Privacy

Grill Plus does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, it will be deleted immediately.

Marketing Communications

If you opt in to receive marketing messages, you may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We respect your preferences and will honor all opt-out requests promptly.

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, Grill Plus will notify affected users as required by law and take immediate corrective action to secure systems.

Compliance With Nevada Privacy Laws

We comply with Nevada Revised Statutes Chapter 603A regarding personal information protection and cybersecurity standards.

Nevada consumers may submit a verified request concerning the sale of personal data, even though Grill Plus does not sell personal information.

Compliance With Federal Privacy Regulations

We follow applicable laws including:

  • Federal Trade Commission Act
  • Consumer Protection Regulations
  • Data security best practices
  • Online privacy standards

International Website Visitors

Our website is intended for users in the United States. If you access the site from outside the U.S., you consent to your information being processed under U.S. law.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect legal updates or business changes. Any updates will be posted on this page with a revised date. Continued use of our website means you accept any updates.

Consent

By using our website, requesting services, or submitting your information, you agree to the terms of this Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy, your data, or your rights, please contact Grill Plus through our website contact form or customer support channels.